Shipping Policy
Shipping Destinations:
-
We currently ship to addresses within the United Kingdom. International shipping is available to select countries-please see below for details.
Processing Times:
- Orders are processed within 1-2 business days (Monday–Friday, excluding public holidays).
- Orders placed after 2:00 pm will be processed the next business day.
- You will receive an order confirmation email and a shipping notification with tracking information once your order has been dispatched.
Shipping Methods & Charges
United Kingdom:
- Standard Shipping (2–4 business days): £3.99 (Free for orders over £50)
- Express Shipping (1–2 business days): £4.99
International Shipping:
- We offer international shipping to select countries. Shipping rates and delivery times will be calculated at checkout based on your location. Please note, customers are responsible for any customs duties or import taxes.
Delivery:
All orders are shipped via reputable couriers with tracking.
Please ensure your shipping address is correct. Trekkrs is not responsible for orders
delivered to incorrect or incomplete addresses.
If your order is returned to us due to an incorrect address, additional shipping charges
may apply.
Delays & Issues:
- While we strive to deliver your order on time, occasional delays may occur due to factors beyond our control (e.g., courier delays, weather, customs).
- If your order has not arrived within the estimated delivery time, please contact our
customer service team at [insert contact email] with your order number.
Order Tracking:
- Once your order has shipped, you will receive tracking information via email. You can use this to monitor your delivery status at any time.
Lost or Damaged Packages:
- If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the courier to resolve the issue as quickly as possible.
Questions?
- For any questions about shipping, please contact us at support@trekkrs.com. Our customer service team is here to help.